If you want to return goods to body4real.co.uk you must first confirm your request to us in writing by e-mail. The sales department will then issue you with a Return Merchandise Authority (RMA) number and provide instructions on where to return the goods in question to.
When returning goods we recommend that you use Recorded Delivery or other secure delivery. On receipt of your returned order we will refund the purchase price paid for the goods. The returned goods should be in their original packaging or be in a sellable condition. Return postage is at your own cost and risk.
(a) If you have received goods, which have been damaged in transit or are faulty then please notify us, within 14 days of delivery and then return the goods to us for replacement or alternatively a refund; the managment of body4real.co.uk will decide which action is most appropriate.
Your right to cancel an order is subject to the following conditions:
(i) Please contact us by email at firstname.lastname@example.org to advise of any cancellation.
(ii) The cancellation period ends on the expiry of the period of 14 days beginning with the day after the day on which you receive the goods.
(iii) Where you properly cancel or return your order, a refund will be made to you within 15 days of cancellation. This does not affect your statutory rights as a consumer. Refunds are made via Amazon, WorldPay or PayPal, our online credit / debit card processors, by UK company cheque or other secure method.
(iv) If you do not cancel your order either before dispatch or within 14 days of receipt, you will be deemed to have accepted the goods and no refund will be due to you.
(v) If you cancel your order after it has been dispatched, you must return it to us for a refund. Please note that orders are sent to our warehouse for dispatch at approximately 11:30am each working day. Once an order has been processed and sent to the warehouse it is too late to cancel dispatch.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
All prices are in GBP.