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Terms & Conditions (Privacy Policy)

Terms & Conditions (Privacy Policy)

Terms & Conditions

Body4Real: Terms & Conditions (Including Privacy Policy)

Body4Real is the trading name of Anventures Limited
Registered in England with company number 04226450
VAT number: 778599540
Registered office: ANVentures Ltd T/A Body4Real, The Old Fire Station, Church Street, Burnham, SL1 7HX, United Kingdom

Body4Real is completely dedicated to your total satisfaction. If you have any comments or suggestions please do not hesitate to contact us.

Contents

  1. Making a Purchase
  2. Acknowledgement of Orders
  3. Delivery Schedule
  4. Money Back Guarantee Terms & Conditions
  5. Order Cancellation
  6. Returns Policy
  7. Privacy Policy including Cookie Usage
  8. Products
  9. Acceptance of Terms & Conditions
  10. Credit Card Security
  11. Risk, Delivery & Performance
  12. Making a Complaint
  13. WEEE Regulations

1. Making a Purchase

Making a purchase could not be easier. Just browse our web site, and click on any items that you wish to buy, click the 'Add to cart' button and then go to the checkout to confirm your order. You will then see a list of the goods ordered along with the cost of postage. To continue shopping click the back button in your browser. After you have finished making your selections, click on "Checkout" in the shopping basket and you will be asked for further details that we need to be able to process the order. It is your responsbility to ensure you enter the correct address details. In particular, non UK customers must ensure they select the correct zone (eg European or Worldwide ) for the purposes of calculating the shipping price. Falure to select the correct postage will result in the order being held back until the correct postage has been paid.

We accept all major debit/credit card payments, including Visa, Mastercard, Switch, Electron, American Express. We also accept cheques and postal or money orders, please contact us if you want to send us these types of payments. Delivery prices are clearly shown in the cart display when checking out.

Occasionally, our on-line card authorisation provider, WorldPay or PayPal, flag certain orders with warnings and cautions. This is usually due to irregularities in the card details provided, i.e non-billing address or variations on the name of the card holder. In these instances we will request proof of identity (drivers licence, passport, card statement with card number and transactions removed/covered) by fax. If you are unable to verify your identity, we reserve the right to cancel your order and refund the amount charged minus the fees levied by our on-line card authorisation service providers. Please note that these checks are necessary to safeguard legitimate transactions. If you feel this policy is inappropriate and you would prefer financial transactions to be executed without any form of security check then please do not place an order with us.

The order contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.

VAT number: GB778599540

2. Acknowledgement of Orders

We will acknowledge receipt of all orders via e-mail where appropriate. The e-mail acknowledgement will contain a unique order number and details of the order. However, we cannot be held responsible for e-mail addresses that are rejected or returned as undeliverable. An e-mail with a status of "PROCESSED" is sent immediately after payment has been authorised. After an order has been manually reviewed and forwarded to the body4real.co.uk warehouse for physical dispatch, an e-mail is sent with a status of "COMPLETED".

3. Delivery Schedule

All orders are normally dispatched within 24 hours on a working day (subject to stock). The delivery charge is calculated by the website according to the weight of the order. Delivery times vary depending on the destination country. Reasonable allowance should be made for orders made over the weekend and on National Holidays. We do our best to deliver your order as quickly as possible but cannot be held liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Please refer to our Delivery & Postage page for pricing information.

a. United Kingdom Orders

Standard UK delivery is free and ordinarily shipped using Royal Mail Economy delivery service. We may send some orders using First Class Recorded Delivery (which requires a signature on delivery). Please refer to our Delivery & Postage page for more information.

U.K Special Delivery

We offer an optional Special Delivery service for U.K Orders which is a Guaranteed Next (Working) Day service available for orders placed by 11:30AM. All orders dispatched using this service are sent by the Royal Mail’s Special Delivery service, which guarantees next working day delivery before 12.00am (Monday to Friday, excludes Saturday deliveries). This service is only available for UK destinations. Please refer to our Delivery & Postage page for more information.

b. Non U.K (Foreign) Orders

Orders outside of the UK are shipped by Royal Mail's International Recorded Delivery or another courier. Please refer to our Delivery & Postage page for more information.

If a delay is likely, we will inform you, and you will be given the option to cancel your order with a full refund. If an order is returned undelivered, we will contact you and give you the option to cancel. You can email us at sales@body4real.co.uk if you require further information about your delivery.

4. Money Back Guarantee Terms and Conditions

We offer a Money Back Guarantee on a select number of products. Our Money Back Guarantee does not affect your statutory right to cancel any order placed with us. Products covered by our full satisfaction money back guarantee are clearly identified and carry a money back graphic symbol. Please read the following Terms & Conditions before making your purchase:

• All Money Back Guarantees offered by body4real.co.uk are subject to a maximum period of 90 days, unless otherwise stated, from date of purchase. No refund claims outside of this period will be considered.

• The original product container (jar, bottle, tube, etc.), including any remaining product, must be returned to us in reasonable condition. We send them back to the manufacturer for testing and they are also required to substantiate our claim against the manufacturers own guarantee scheme.

When returning used items, covered by our money back guarantee if not completely satisfied, please complete the following steps:

(a) e-mail us for a returns RMA number; returns without an authorised RMA number may result in a delay in processing your refund.

(b) return the remainder of the goods in question to us in appropriate packaging (make sure all open bottles are sealed tightly to prevent leakage), carriage paid and we will refund you the original price paid for the goods. Please note that all original containers, e.g. bottles, must be retained by you and returned to us when claiming a refund. All items are returned to the manufacturer for quality assurance testing;

(c) enclose a letter describing (in as much detail as possible) how you used the item in question and the result. Please include the name of the product, approximate number of applications, and details of any unexpected results. We receive a tiny number of returns and all feedback is sent to the manufacturer for use in research & development of the product in question.

We offer the Money Back Guarantee at our own cost in good will and fully expect our customers to take the time to provide us with the necessary feedback if claiming against the guarantee. Please note that all products remain the property of body4real.co.uk unless the guarantee expires or is forfeit by the customer. As such we expect products to be returned to us in good condition, and should not be damaged beyond reason. This is especially true for non-consumable products like electric shavers, etc.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money back guarantee offer.

Please print this page and keep it for your own reference.

Thank you for taking the time to read the terms and conditions of our Money Back Guarantee. We hope it demonstrates our confidence in the product ranges we stock and provides you with confidence to make a purchase

5. Order Cancellation

If, for any reason, you are unhappy with the goods ordered then you have the right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 as amended from time to time ("the Distance Regulations"). If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.

(a) You have the right to cancel your order at any time before the goods are dispatched. You must contact us by telephone, in writing, by fax or by e-mail to cancel your order. On cancellation of your order, the price paid for the goods will be refunded to you within 15 days of cancellation;

(b) You have the right to cancel your order after dispatch. In this case, you must cancel your order within the 14 days after you have actually received the goods by sending an e-mail to sales@body4real.co.uk We will allow for a period of up to 10 working days for UK Orders and 20 working days for Non UK orders from the date of cancellation for you to return the goods. Unless otherwise stated, you should return products in using the Returns Label supplied. Please contact us to obtain a Returns Number (RMA) and place this on the outside of the package as this will reduce the time it takes to process your return; please note this is not mandatory.

6. Returns Policy

If you want to return goods to body4real.co.uk you must first confirm your request to us in writing by e-mail. The sales department will then issue you with a Return Merchandise Authority (RMA) number and provide instructions on where to return the goods in question to.

When returning goods we recommend that you use Recorded Delivery or other secure delivery. The returned goods should be in their original packaging or in a sellable condition. Return postage is at your own cost and risk. On receipt of your returned order we will refund the purchase price paid for the goods.

(a) If you have received goods, which have been damaged in transit or are faulty then please notify us, within 14 days of delivery and then return the goods to us for replacement or alternatively a refund; .

Your right to cancel an order is subject to the following conditions:

(i) Please contact us by email at sales@body4real.co.uk to advise of any cancellation.

(ii) The cancellation period ends on the expiry of the period of 14 days beginning with the day after the day on which you receive the goods.

(iii)Where you properly cancel or return your order, a refund will be made to you within 15 days of cancellation. This does not affect your statutory rights as a consumer. Refunds are made via PayPoint, Amazon, WorldPay or PayPal, our online credit / debit card processors, by UK company cheque or other secure method.

(iv) If you do not cancel your order either before dispatch or within 14 days of receipt, you will be deemed to have accepted the goods and no refund will be due to you.

(v) If you cancel your order after it has been dispatched, you must return it to us for a refund. Please note that orders are sent to our warehouse for dispatch at approximately 11:30am each working day. Once an order has been processed and sent to the warehouse it is too late to cancel dispatch.

7. Privacy Policy including Cookie Usage

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

DPA Data Controller Registration Number: Z5755660

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We may send you offers by e-mail but will provide you with an option to opt-out from receiving any further marketing e-mails from us in the future. We reserve the right to contact you by e-mail in order to confirm your opt-in or opt-out status (this may occur in the event of a technical failure).

The type of information we will collect about you includes:
1) name
2) address
3) contact details
4) products purchase history
5) payment details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We have a no e-mail spam policy. No unsolicited marketing messages will be sent to you without prior consent, i.e. you joined one of our mailing lists or you responded positively when asked whether you wanted to receive product updates when you placed an order with us.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don’t have to give the same information several times during one task

- recognising that you may already have given a username and password so you don’t need to do it for every web page requested

- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

Disabling Cookies

You can manage cookies yourself and learn more about them by searching the Help system in your internet browser software. All major browsers have settings that can disallow the storage of cookies on your computer or mobile device. However, you should exercise caution when doing this as cookies are frequently used to make interacting with a website easier. By disabling cookies, you may encounter problems when performing certain actions, like checking out (making payment) on an e-commerce site for example.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. If you choose not to accept the cookie, this will affect some of the facilities offered by our website.

Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie.

This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, visit www.google.com/analytics.

If you have any questions/comments about privacy, you should email us at: sales@body4real.co.uk

8. Products

Body4Real.co.uk is not the manufacturer of any of the products advertised on its web-site. We do not accept any liability for any claims made by the manufacturer as to the suitability or effectiveness of any product. However, we do test all our products to satisfy ourselves that they are of a high enough quality to be represented on our web site. All products are suitable for the vast majority of purchasers. If a customer deems that a product is not fit for its purpose then it is their responsibility to contact the manufacturer directly with their complaint. Body4Real.co.uk is simply a retailer for products placed legally on the open market.

9. Acceptance of Terms and Conditions

By placing an order for goods or services advertised by Body4Real.co.uk, you are deemed to have accepted our Terms and Conditions as governing your order. If you do not agree to all the Terms and Conditions specified here, then you must not place any orders with Body4Real.co.uk.

10. Credit Card Security

All credit card transactions are processed via leading on-line payment providers - WorldPay, SecPay or PayPal. By using these secure third parties you can be confident when making on-line payments. Please note that Body4Real.co.uk deletes sensitive financial information relating to customer orders on a daily basis and does not keep credit card numbers on file.

11. Risk, Delivery and Performance

The goods are delivered to you when we make them available to you (within a maximum period of 30 days) or if earlier, on them being delivered at the address which we have agreed. Risk in the goods passes when they are delivered to you. Goods will be despatched as soon as possible after our acceptance of your order.

We shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause outside our reasonable control such as acts of god, civil commotion, riots, flood, drought and fire.

Body4Real.co.uk cannot be held accountable for delays attributed to carriers such as the Royal Mail, USPS or Couriers.

12. Making a Complaint

Complaints can be a useful source of information about how others see us, and how we are serving our customers. Whether the complaint is justified or not, the person making the complaint feels aggrieved with the service we provide. Therefore we have an established procedure for monitoring and dealing with complaints to restore the customer's confidence in Body4Real.co.uk and to ensure that we respond positively to our customers needs. We endeavour to respond within 5 working days of receiving your complaint with steps we propose to resolve the issue(s) raised.

All complaints are required in writing by either e-mail or facsimile. Please do not call us with your complaint as our operators will be unable to deal with your issue(s).

e-mail: sales@body4real.co.uk
Facsimile: +44 (0) 870 460 1741

* International calling charges apply, as stipulated by your telephone service provider

13. WEEE Regulations

The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

  • Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
  • WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Body4Real.co.uk are “doing our bit” under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.

For example, if a customer bought a new hair straightener from us we would accept their old hair straightener or an equivalent electrical item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Customers do not have to pay for the transportation of their WEEE to our premises.

If you wish to return your WEEE item, please contact us at the telephone number / e-mail address below:

0208 123 03210208 123 0321 / sales@body4real.co.uk

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

WEEE Regulations

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.

 

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